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OUR SAMPLE POLICY
WE ARE NO LONGER ABLE TO OFFER FREE SAMPLES OF MOST PRODUCTS
We are happy to drop ship a random sample to you. This is a very good idea if you want to be sure of the function and quality of the item before ordering. However, due to the large demand we have for samples, we are not able to provide them at no charge. More costly samples and shipping are charged as follows:
HIGHER COST SAMPLES
For sample requests on items over $5, we must charge for the product cost and shipping. If you have your own Fed Ex or UPS account, we would be happy to use that for shipping costs if you prefer, so you would just pay the cost of the actual item.
CREDIT FOR SAMPLES RETURNED
We can credit back the cost of any sample that is over $20, upon its' return. Shipping costs are not refundable.
REQUEST A SAMPLE
To request a sample, simply follow the shopping cart procedure here. You can request the item as a sample in the "additional information" area. You may also call us toll free with a sample request, 888-513-9330.
As with any order, we WILL NOT process a payment until we have confirmed any costs with you and have your approval to proceed. (That is our "No Surprises" guarantee.)
"VIRTUAL" SAMPLES
We can give you an idea of what your logo or art would look like on a product with a rough layout. This would be an emailed file rather than the actual product. This can be done if you have the art that you can email to us. There is no charge for this service. However, if art has to be created, we would not be able to offer a virtual sample without an art charge.
Please contact us with any questions regarding our sample policy and we will be happy to help.
